Incident response, no noise and with method
Direct channel, rapid containment and support through closure
24×7 detection via SOC/MDR; other services handled with high priority during business hours.
01 / 07
When something happens, you need decisions—not alerts
We open an immediate communications channel, assess real scope and prioritize actions to contain quickly, recover sensibly and document what matters. No unnecessary jargon: we explain what’s happening, what we’re doing and why.
02 / 07
What we’ll do for you
First hours
- Direct channel with senior analysts (phone and secure messaging).
- Initial containment and rapid visibility into affected devices and accounts.
- Recommendation to activate a compatible EDR (e.g., Microsoft Defender, Bitdefender, Sophos) to speed investigation.
Day one
- Isolation where needed and safe restoration when possible.
- Coordination with your team (IT/leadership) and—on request—executive vCISO-style guidance.
Following days
- Technical analysis and incident timeline (forensics pending case scoping/priorities).
- Risk-prioritized recommendations and support with regulatory notices when applicable.
03 / 07
Real co-management and active governance
- Direct channel and clear rules from the start.
- Co-signed decisions with you (no black box).
- Coordinated legal counsel for evidence custody and notifications when required.
- Closure with lessons learned and improvement roadmap.
- Technical report with evidence.
- Closing meeting and business-aligned improvement plan.
04 / 07
Where do we operate?
Barcelona, Girona, the rest of Catalonia and Andorra. Remote support nationwide.
05 / 07
Deliverables designed for leadership and IT
- One-page executive summary: impact, decisions, next steps.
- Technical report with evidence.
- Closing meeting and business-aligned improvement plan.
07 / 07
Frequently asked questions
Yes, with a clear stance: we do not negotiate with attackers. We prioritize containment and recovery and guide notifications to the competent authorities when appropriate, coordinating with your team and legal counsel.
Yes. We work with a specialized external forensics team (with defined scope and budget) for evidence collection with chain of custody, technical analysis and documentation suitable for audits or legal proceedings.
Easy: we open a direct channel (phone and secure messaging), confirm scope and priorities and start containment. We tell you the next steps and the minimum documentation we need.
Yes. We assist with notices to authorities (e.g., NIS2/DPA) and internal/external communications, coordinated with legal counsel and, if needed, your comms team.
Yes. We coordinate insurer requirements (contacts, reporting, evidence) to speed approvals and avoid friction during incident handling.
